lack of effective staff

<p>Good day... I have had a contract with vodacom and my contract ended in October so I was unaware I have to cancel it....so I received my statement to pay...when I went in la lucia mall vodacom store they made me aware I have to cancel my contract. ...so I told the guy I'm here to do that...I have not used the sim card in the last 1 and half years....when I told him I want to cancel it he told me he can not assit I have to phone in...barring that in mind that I don't have the sim which Is vodacom no longer....I wasted my petrol travelling so far to cancel my contract and they could not assit. ...then I phoned in last week to cancel and I made the lady aware that I would pay for the month of November but I will not pay for December because of incompentent staff I will not bare the costs....Vodacom better sort this out.</p>