1 reviews | Active since Jul 2018
Lack of customer verification leads to ***** on contract account
I am very unhappy with the lack of security vetting processes at vodacom. I took out a wifi sim only deal in 2021 and was required to provide my ID, 3 months bank statement and 3 months proof of residence in store. On 7 July 2022 A vodacom shop in Loch Logan upgraded my wifi sim account with the use of a **** ID document with my name and ID number and dispatched a new Samsung S22 with out any verification checks being done. I was sent an invoice quotation on the said matter on 1 August 2022 , which was the first time I found out my sim had been upgraded and a phone had been dispatched. I have also subsequently been invoiced on the new upgrade which I am supposed to pay to avoid my ITC record being affected negatively. I have since logged service requests telephonically and instore and still have not received any feedback on the status or resolution. It is unacceptable that customers must now fear unexpected surprises on their statements due to a lack of verification processes in store when dispatching upgrade devices. I believe an ID document ( **** ID) alone is not sufficient to dispatch a device, yet this is what was done in my case
Your response is noted but inadequate as I still have not received any communication from your organisation. The level of frustration i have experienced in the past week as a result of your organization’s lack of due diligence is irreversible . I subscribed for a 300gb sim only deal. Today i have no wifi connectivity, as changes where done without my consent, i have a bill of over 1000 from you for a phone i never requested and never see and all you have to say to me is that you will be in contact in due course. Please do me the biggest favour and cancel the debit order you have on my account immediately because your forensic processes are no responsibility of mine. I did not subscribe to what is reflected on my profile and am currently receiving no services from your company. You can continue your long investigations in your own time but i refuse to be billed for something that could have been avoided by your company. I dont believe the person who went to your store had any POPIA security checks but you were ready and available to hand out a devise without checking any of the documents that were already on my profile to verify.
Your response is noted but inadequate as I still have not received any communication from your organisation. The level of frustration i have experienced in the past week as a result of your organization’s lack of due diligence is irreversible . I subscribed for a 300gb sim only deal. Today i have no wifi connectivity, as changes where done without my consent, i have a bill of over 1000 from you for a phone i never requested and never see and all you have to say to me is that you will be in contact in due course. Please do me the biggest favour and cancel the debit order you have on my account immediately because your forensic processes are no responsibility of mine. I did not subscribe to what is reflected on my profile and am currently receiving no services from your company. You can continue your long investigations in your own time but i refuse to be billed for something that could have been avoided by your company. I dont believe the person who went to your store had any POPIA security checks but you were ready and available to hand out a devise without checking any of the documents that were already on my profile to verify.