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Tammy S
1 reviews | Active since Apr 2018
10 Nov 2022, 15:52
Lack of customer support
I am absolutely disgusted at the non existent customer care I took out a data contract in December 2020 which was a 24 month contract Vodacom have made a mistake and tried to say contract ends in 2023 making it a 36 month contract I have sent numerous emails with screenshots of the contract and not once have I had a person contact me I am fuming When I calm I get told to email When I email I get ignored What now???
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Replies (2)
Vodacom's replyOfficial
11 Nov 2022, 08:18Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Nov 2022, 08:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Tammy S's updateReviewer Update
21 Nov 2022, 14:13I received a response from a 3rd party about this complaint, only to be told that my contract taken was a 36 month contract (I dont take out 36 month contracts only 24) and that Vodacom just named this type of contract the 24 month Data contract even though it is a 36 month, I actually was in hysterics, Ive never heard something so ridiculous in my life. Why on earth would you label my contract taken 30GB New 24month - Top-up? but then say this is just the name its actually 36 months contract. My contract was taken out in Dec 2020 so should be ending this December.
I really hope that this is rectified on your end soon before I take matters further, Im getting tired of Vodacom and their constant mistakes and issues I experience
I really hope that this is rectified on your end soon before I take matters further, Im getting tired of Vodacom and their constant mistakes and issues I experience
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Tammy S's update21 Nov 2022, 14:13
Reviewer Update
I received a response from a 3rd party about this complaint, only to be told that my contract taken was a 36 month contract (I dont take out 36 month contracts only 24) and that Vodacom just named this type of contract the 24 month Data contract even though it is a 36 month, I actually was in hysterics, Ive never heard something so ridiculous in my life. Why on earth would you label my contract taken 30GB New 24month - Top-up? but then say this is just the name its actually 36 months contract. My contract was taken out in Dec 2020 so should be ending this December.
I really hope that this is rectified on your end soon before I take matters further, Im getting tired of Vodacom and their constant mistakes and issues I experience
I really hope that this is rectified on your end soon before I take matters further, Im getting tired of Vodacom and their constant mistakes and issues I experience