Lack of customer services

I am in vodacom (for you) in cape gate to enquire about my data, my account was In arrears. I paid and I was told I should wait for two hour for my data to reflect. I waited for 2hours but still it did not work. I decided to come to the store for enquiring about this issue. I asked why is my wifi still not working they tell me I should wait for 5hours when I ask If they can call the account dept to see if my payment reflect they told me it's not their responsibility to do that ,I should call using my phone, I told them I cant because I use their sim card for data in my ****le. They told me I should take out my sim card and put it in my phone and call accounts myself. I found that very rude, I dont understand why should I be the one calling while I am in the store hoping they could help. I find vodacom stores not equip to get hold of other departments or not equip to help customers.