Lack of customer service Part 2

Since posting a complaint here on hello peter last tuesday, i recieved a call from vodacom informing me they received the complaint, and that they working on the matter, its been a week since then and no update from vodacom on whats going on, this been dragging on for 3 weeks now surely it can get sorted out by now. I do not find this acceptable and would atleast expected some feedback..