LACK OF CUSTOMER SERVICE ONLINE AND IN SHOPS RESULT IN BEING ****MED. I NEED ANSWERS. LOOKS LIKE INSIDE JOB

On 17 November 2025 at 12:07 I sent this review. I received a response saying someone will contact me. It is 14 December and I haven't received any call from anyone.

The worst possible experience which spanned 6 days resulted in my friends and family being de*****ed by ****mers on the 7th day while vodacom 135 customer care line didn't care at all. TOBI isn't helpful at all. STOP replacing everything with AI AND YOUR VODACOM SHOP IN EVATON MALL IS THE WORST. Stop telling us to go to shops. We don't get help when dealing with serious queries. Please train your staff in customer service. I am very unhappy with the service I received from Monday 10 November which ended up with ****mersmers taking advantage of my family and friends. Your sloppiness and not caring about serving your customers cost us dearly. I am very very very unhappy It seems these ****mers are working with your employees. It doesn't make sense that I, the account holder do not get help but the ****** can do whatever they please with our accounts that should be secured by you.

I need answers. I need to talk to someone to resolve this. I need to resolve this URGENTLY. I AM VERY VERY VERY SAD ABOUT WHAT I EXPERIENCED WITH YOU, VODACOM!!!