LACK OF CUSTOMER SERVICE FROM MANAGEMENT

A week ago I called into the customer center as VODACOM had debited an unusually high amount from my account, only to realize that they had messed up once again... in November 2018I had a major issue with Vodacom as they incorrectly sold a plan to me. this was then cancelled and resolved in April 2019 YES 5 MONTHS later. So here we are again where the migrations fees were to be weaved as a result of their incompetence for the last mistake, it clearly wasn't hence I was debited due their incompetence once again. Going back to the call I made last week and learning that this was the reason, I was furious. I request to urgently speak to a manager as I was NOT going to wait another 5 months for MY money to be refunded. I am kept on hold for a wile and then told "he is in a meeting and will return my call". I demand that I be called back in the next hour. THIS DOES NOT HAPPEN. so yesterday being a week later I CALL BACK. I have to explain the whole issue AGAIN to another consultant who tries her best to assist. I request to speak to a manager again, this time I'm on hold for 10+minutes. she comes back with the same response. I give them the day and STILL NO CALL FROM THE MANAGER "ALEX" TO RESOLVE MY ISSUE. About 5 minutes ago I FORTUNATELY missed a call from VODACOM CUSTOMER SERVICE, I say fortunately because there was a voicemail from a consultant NOT the one that initially dealt with me yesterday. and is surely non the wiser of my complaint, as she was only calling from a message I had sent yesterday, which means I would have had to explain my issue again... and wait another week or forever for a call back FROM THE MANAGER. I have been a LOYAL client of VODACOM for 20 years and the last 6 months have been a nightmare to deal with them, to the point that I am going to change my service provider. The only good comment I have is BONGANI from solutions department is a star as is being wasted in a company with hopeless people that can't do their jobs right. I am utterly disgusted by the horrific service and lack of customer care I have received from VODACOM MANAGEMENT!.