Lack of customer service for upgrade Retentions and new fibre lines

Doesnt seem like Vodacom is interested in new business!. I had done an online application for Fibre to the home. 2 days later an agent calls and says we are sending you a document, please approve it immediately, The document still hasnt been sent. Call the Fibre contact line and they dont answer. I dont think they very keen on new clients.

A few weeks ago i called the retentions call centre as im due for upgrade and was considering moving to another network. After a lengthy conversation with teh call centre agent at Retentions, he said he will apply for a deal match for me and contact me. Still nothing. I think its not worth me keeping my business with them. I am most likely going to cancel all my lines with them as they due for ending and will now do an application to another fibre provider.