Lack of customer service

I want to give zero stars! Ive been a loyal customer for about 20 years and my loyalty is reward with disdain and lack of service. I have contacted customer service in September wrt an issue to date it was apparently escalated but never resolved nor gotten back to me with feedback. I again complained about it over a week ago and to date still no help. Lots of emails with time frames that they have not even honoured. Pathetic