Lack of customer service

Item: Vodacom
Rating: 1
Author: Kabelo Z

RE: my cancellation request. I have still not received the automated Tobi sms or email with a reference number as advised by vodacom consultants....

I requested my contract be cancelled as it will be ending on the 1st April 2023‬.... The telephonic request was done on the 1st of March 2023... To date I have not receive the confirmation of this request....

I followed up again and spoke to Chris on the 3rd March 2023 who confirmed the request was logged and that I would receive the automated sms /email reference from Tobi... And I am still waiting...

Vodacom Please advise.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

10 Mar 2023, 10:03

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply10 Mar 2023, 10:03

Official