Lack of customer service and does not value their clients.

I need for someone to call me back with regard to my request for a voice recording for the airtime contract I have with Vodacom. I was liaising with the lady by name of Dineo who kept me updated for couple of days on the progress of the request than stopped calling me. I would really appreciate it if Vodacom can assign my complaint to an agent who knows the importance of a client and customer centricity. Who has product knowledge and problem resolutions s****s. I have called Vodacom a couple of times and all they seem to know how to do best is transfer calls from one department to the another and back to the same department you called the first time. It is really irritating and the attitude from the agents it describes why Vodacom has this disgusting customer service. Obviously the is something wrong with Vodacom management if they cannot even pick such calls. ACCOUNT NUMBER: HP **********