Lack of Customer Service

<p>Dear Vodacom. I would like to know how you value your customers. I phoned your upgrade/cancellation number 2 weeks ago and spoke to a guy name Thabo who helped me with my query and promised to get back to me later in the week. After 2 weeks i decided to follow up and phoned the department again. struggeled to find the guy and after 5/6 calls spoke to a lady who said Thabo has a response regarding my query but was on busy on another line. She assured me that Thabo would call me within 15 mins. an hour later at 11 am today i phoned again asking to speak to him. unfortunately he was on lunch. i then asked to speak to his superior as this was unacceptable to let the client phone after you promised to phone him. i spoke to the team leader named Louisa and she told me that Thabo would phone me at 12. she promised me that he would call and if not, i should ask to speak to her if i needed to caal back.12:30 i decided to phone Louisa (Team Leader) and was put on hold. then i was told that Louisa was on lunch> This is totally unacceptable. Is this how you deal with your clients?????</p>