AE
Ariya E
1 reviews | Active since Jan 2013
30 Jan 2019, 22:49
Lack of customer service
2nd complaint - I was promised a credit within 48 hours. 2 weeks later and I'm still waiting!
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Replies (2)
Vodacom's replyOfficial
31 Jan 2019, 06:46 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 Jan 2019, 06:46
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
AE
Ariya E's updateReviewer Update
31 Jan 2019, 10:53Please have the decency of leaving YOUR contact numbers so I can contact YOU back. I spoke to your call centre agents twice today. The 1st lady had me holding for 15min and then cut me off, the 2nd lady has no IDEA of whats going on - totally ***********. Call me back!
AE
Ariya E's update31 Jan 2019, 10:53
Reviewer Update
Please have the decency of leaving YOUR contact numbers so I can contact YOU back. I spoke to your call centre agents twice today. The 1st lady had me holding for 15min and then cut me off, the 2nd lady has no IDEA of whats going on - totally ***********. Call me back!