Lack of customer service
Is there anyway that any of the vodashop or vodacom branches can assist other than just claiming they don't ha e stock. Vodacom in zevenwacht Mall kuilsriver is the worst - - the lady simply said they don't have stock and all of the branches don't have stock and there's already a backlog of orders. Absolute complete lack of customer service. The catalogue was issued 7th of December I'm due for an upgrade since end October and so far no one has been helpful. Tried to call Centre but the consultant says only the stores can order from deals from the catalogue. Highly disappointed - - busy lookin g at deals from other networks. I want to upgrade to Sony AX1 ultra with fitbit flyer deal on pg 16. please assist
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Vodacom's replyOfficial
13 Dec 2018, 06:43 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Dec 2018, 06:43
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
20 Dec 2018, 10:36Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unussuccessful. Should you require any additional assistance, kindly contact *** [free from Vodacom numbers].
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unussuccessful. Should you require any additional assistance, kindly contact *** [free from Vodacom numbers].
Regards
Consumer Website Team
Vodacom's reply20 Dec 2018, 10:36
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unussuccessful. Should you require any additional assistance, kindly contact *** [free from Vodacom numbers].
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please be advised that our attempts to contact you have been unussuccessful. Should you require any additional assistance, kindly contact *** [free from Vodacom numbers].
Regards
Consumer Website Team