Lack of customer centric, and understanding.

I am Vodacom customer & currently unhappy at all.Yesterday (26/07) i lost my cell & i bought a phone,30mins later i received an sms confirming my cell number and that if i need to do a sim swap i need to call 100 within 24 hours to get my old number which was in the cell that i lost.At 17:11pm i called Vodacom from my new sim card which is ***,unfortunately i did not get a name of the agent that was assisting me,she verified my details she then told that the sim swap will be done in 4hrs.after 4hrs i checked for d confirmation sms which was supposed to be sent to me,i didnt receive it .i then called 100,and got through to Mary,this was now at 21:36,she told me that the sim swap was not done,i understood&she verified my details,& informed me i will receive an sms in 4-24hours confirming my sim swap was done.At 07:03am i swicthed on my cell,&finally got an sms that sim swap was succesfull, but that was not my number,i called 100 again from d wrong d wrong number***.i spoke2 portia she told me its after 24hrs i need to do another sim swap,team leader(Ismail)told me he will escalate!its not my fault that an incorrect cell number was allocated to me after numerous atte