Lack of customer care for new and returning customers

So I use to be with Vodacom about 7 years ago but made the change to telkom and cell c and recieved fantastic service from both parties. The only problem was the signal on those networks were not great. So my family did Vodacom is much better and have improved service quality. I can disagree with this completely.

I went in on Saturday the 5th of September to take out a contract for the note 20 to be told my wife's contract is in arrears which it was not. After a quick phone call to the accounts department they said it will be fixed in maximum 3 hours. After 3 hours of waiting I asked if there was an update and they said no nothing had changed. 6 hours later I had to check with the salesman again and he said he can't help me cause they are now closed. My whole day wasted for something that was an error of theirs to begin with.

Was told by the salesman he would contact me on Monday to finalize the contract. Still waiting for my call..

Vodacom do you want business or do you think your too successful now for more business and don't care about new and returning customers