GS
Gugulethu S

1 reviews | Active since Aug 2015

06 Aug 2015, 19:30

LACK OF CUSTOMER CARE AND SERVICE

Good Evening <br> <br> On the 30th of July I called Vodacom online to make an application for two Apple iPhone 64gigs. I followed all the requirements and was told that my application was approved and I will be receiving a call within 24hours to confirm my address etc. Thereafter I will receive my phones in 3-5 working days. <br> The lady who did my application's name was Tasha. I provided Tasha with two numbers that they can call and verify all the information they can verify on, I also went on to explain that my number was not in use because I do not have a handset,hence I have given them my work number and my mother's cell phone number . wo days later, after not hearing from them I then called to make a follow-up, this is when I was told that Vodacom did call, but didn't get ahold of me. When i asked the numbers they had tried to contact me on ,i found out that they had called me on a number that not only didnt give to them, but one that i haven't used in 2years.Tasha assured me that she will make a not of it and they will call me on the correct number. The same thing happend again in the next set of days<br> <br> i still dont have a phone and no one has bothered to call me. i need this addressed

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Replies (1)
Vodacom
Vodacom's reply07 Aug 2015, 12:38
Official
Hello Gugu Sibumbe,

Your enquiry has been received and a consultant will be in contact with you.

Regards
Vodacom Consumer Website Team