PS
Pieter S
1 reviews | Active since Mar 2010
12 Sept 2025, 18:30
Lack of customer care
It had been brought under the attention of Vodacom CEO the Vodacom tower situated in Jacobsdal need back up batteries as whenever we experience electricity cuts due to weather or maintenance at Eskom, the moment the electricity is off ,the tower immediately have no signal which means should we need emergency services eg ambulance there is no way to contact them as no phones will work. The CEO made it clear he is only interested in income and not expenses. In other words he do not care whether we have signal or not as long as he can collect monthly payments and high interst rates
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Replies (2)
Vodacom's replyOfficial
13 Sept 2025, 08:22 Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Vodacom's reply13 Sept 2025, 08:22
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
PS
Pieter S's updateReviewer Update
20 Sept 2025, 20:12I did not receive any email as vodacom use some email address that do not belong to me and it only show how they operate, no customer care as i even gave my email address to them here as well as at the sms they've sent. Calls do not work and whenever the electricity is off so is the signal immediately, instead of your lies from vodacom take some of the millions you ***** monthly by means of ridiculous high interest rates and unused data qe paid for but vodacom ***** it and replace the not working⅘ back up batteries at the tower
PS
Pieter S's update20 Sept 2025, 20:12
Reviewer Update
I did not receive any email as vodacom use some email address that do not belong to me and it only show how they operate, no customer care as i even gave my email address to them here as well as at the sms they've sent. Calls do not work and whenever the electricity is off so is the signal immediately, instead of your lies from vodacom take some of the millions you ***** monthly by means of ridiculous high interest rates and unused data qe paid for but vodacom ***** it and replace the not working⅘ back up batteries at the tower