lM
lydia M
1 reviews | Active since Jul 2016
13 Mar 2020, 11:07
lack of customer care
Vodacom is refusing to remove the song that is being played on my cellphone .I have a contract home with VODACOM. I have notified them several times and it just keep on playing that song that I don't want to hear when people call me . my cell number is *** Joyce
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
13 Mar 2020, 13:41Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Mar 2020, 13:41
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
16 Mar 2020, 18:07Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been resolved.
Regards
Consumer Website Team
Vodacom's reply16 Mar 2020, 18:07
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been resolved.
Regards
Consumer Website Team