Lack of customer assistance

I had spoken to Tarryn at Retentions and tried to call her back, about 5 times, I got cut off, put through to the wrong department, even cancellations when all I wanted to do was upgrade my mothers contract. How on earth did these people get the jobs in the first place if they are so useless. The ONLY reason I am renewing the contract with Vodacom is that my mother is elderly and needs the same number etc.<br> I eventually managed to speak to Emmanuel a supervisor who put me through to Tarryn.<br> If Vodacom wants to keep their customers happy they had best send their staff on training and perhaps bring someone in to carry out hearing tests as they clearly do not listen or bother assisting people.<br> This service is totally unacceptable and needs to be corrected.<br> If the staff who work there do not want their jobs there are plenty of unemployed people who will probably do a better job than those currently employed there.<br> Thank you