Lack of correspondence and urgency in dealing with ***** cases

Someone bought a data card of sorts from an I Store in Woodlands, Pretoria in my dads name. We reported this immediately after R2300 was deducted from their bank account by Vodacom on 15 January and only received a ref number on 29 Jan. Your reference number is EC-1RTX-2IBAX7. We are still waiting for a response. R2300 is a lot of money for anyone, never mind pensioners.