JS
Julian S
1 reviews | Active since Dec 2019
06 Jan 2025, 11:09
Lack of consistency
The support team of Vodacom clearly shows a total lack of consistency. I have now tried 4 x times to review my current contract and every time I phone the support team I get a different explanation and every time I also get a empty promise for the next steps so I have to phone again, explain the situation AGAIN and repeat. I am still waiting for the follow up after the last call... I have been with Vodacom for many years and recently moved to Cell C and their service is 10/10. Vodacom will probably reply to this review saying I can contact them...no, they can contact me after the various times I was the one who had to phone again and again.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
06 Jan 2025, 12:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply06 Jan 2025, 12:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
JS
Julian S's updateReviewer Update
10 Jan 2025, 11:35Thank you Vodacom, it is sad that it took 4 tries and a review to get the issue sorted however, the consultant who phoned after my review was very helpful and without sending me around got the issue resolved.
JS
Julian S's update10 Jan 2025, 11:35
Reviewer Update
Thank you Vodacom, it is sad that it took 4 tries and a review to get the issue sorted however, the consultant who phoned after my review was very helpful and without sending me around got the issue resolved.