Lack of concern for the customer

<p> After years of being loyal to vodacom, I am completely disapointed with the treatment I am receiving. I updated my iphone 6, like I have always done for the last year, only to find my software has stopped working. I no longer have an active GPS and my wifi won't connect. This has happened to many people, google it. </p> <p> </p> <p>This was not my fault, yet I am being told that I need to pay around R5000 to fix it. </p> <p>Had I dropped it or wet it, I would take full responsibility. But why should I be charged for faulty software?</p> <p> </p>