SA
Shane A
1 reviews | Active since Sept 2013
10 Jun 2020, 12:42
Lack of communication when applying for contract!
I app**** for a new contract online with Vodacom on the 7th of June.
I cannot get an answer from the company if my application was successful as well as when it will then be completed and the device sent to me.
The contract I app**** for is for a Samsung Galaxy S20 Ultra where the site specifically states that you the Samsung Galaxy Earbuds as well which I cannot get an answer.
I cannot get through on the phone anywhere, I have asked to be contacted and attempted sending emails with answers.
Can someone assist here?
Helpful (0)
Replies (15)0
Replies (15)SA
Shane A's updateReviewer Update
10 Jun 2020, 13:02To add to this, I app**** for a contract on the 7th of June and have a confirmation email which states that my contract is the Uchoose Flexi 230 which is priced at 899x36 and comes with free Samsung Galaxy earbuds.
Now suddenly this is not available? I have an email confirming what I ordered, can someone resolve this as soon as possible, it has been 3 days now without any feedback on the contract being approved even after being asked to sent further information.
Now suddenly this is not available? I have an email confirming what I ordered, can someone resolve this as soon as possible, it has been 3 days now without any feedback on the contract being approved even after being asked to sent further information.
SA
Shane A's update10 Jun 2020, 13:02
Reviewer Update
To add to this, I app**** for a contract on the 7th of June and have a confirmation email which states that my contract is the Uchoose Flexi 230 which is priced at 899x36 and comes with free Samsung Galaxy earbuds.
Now suddenly this is not available? I have an email confirming what I ordered, can someone resolve this as soon as possible, it has been 3 days now without any feedback on the contract being approved even after being asked to sent further information.
Now suddenly this is not available? I have an email confirming what I ordered, can someone resolve this as soon as possible, it has been 3 days now without any feedback on the contract being approved even after being asked to sent further information.
SA
Shane A's updateReviewer Update
10 Jun 2020, 13:04If I do not receive information on my application for the price that was advertised as well as the galaxy earbuds then I will be cancelling this application.
SA
Shane A's update10 Jun 2020, 13:04
Reviewer Update
If I do not receive information on my application for the price that was advertised as well as the galaxy earbuds then I will be cancelling this application.
SA
Shane A's updateReviewer Update
10 Jun 2020, 13:36I have been told to send a mail v-admin@co-activate in order for help on this however the consultant on the phone refused to assist properly.
SA
Shane A's update10 Jun 2020, 13:36
Reviewer Update
I have been told to send a mail v-admin@co-activate in order for help on this however the consultant on the phone refused to assist properly.
Vodacom's replyOfficial
10 Jun 2020, 13:40 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Jun 2020, 13:40
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SA
Shane A's updateReviewer Update
10 Jun 2020, 14:42Still no contact or response!
SA
Shane A's update10 Jun 2020, 14:42
Reviewer Update
Still no contact or response!
SA
Shane A's updateReviewer Update
10 Jun 2020, 15:31Still nothing...
SA
Shane A's update10 Jun 2020, 15:31
Reviewer Update
Still nothing...
SA
Shane A's updateReviewer Update
10 Jun 2020, 16:14So due course apparently is longer than an entire day, this is pathetic!
SA
Shane A's update10 Jun 2020, 16:14
Reviewer Update
So due course apparently is longer than an entire day, this is pathetic!
SA
Shane A's updateReviewer Update
11 Jun 2020, 13:00So Vodacom has still not responded, this is pathetic, they advertise deals, allowyou sign up online but give no feedback?!
SA
Shane A's update11 Jun 2020, 13:00
Reviewer Update
So Vodacom has still not responded, this is pathetic, they advertise deals, allowyou sign up online but give no feedback?!
SA
Shane A's updateReviewer Update
11 Jun 2020, 13:38Here is my referral number ***9
SA
Shane A's update11 Jun 2020, 13:38
Reviewer Update
Here is my referral number ***9
SA
Shane A's updateReviewer Update
11 Jun 2020, 16:08When I ordered my contract the price on Vodacom's website was 899x36 and now suddenly it is 1099x36.
I received an email confirming my order at the price of 899 which includes the earbuds.
Vodacom blatantly advertised falsely and now lying about the matter, no effort has been made to honour the agreement when we signed up.
Vodacom falsely advertise and not one of the people you can speak to or email give a damn about assisting me!
I received an email confirming my order at the price of 899 which includes the earbuds.
Vodacom blatantly advertised falsely and now lying about the matter, no effort has been made to honour the agreement when we signed up.
Vodacom falsely advertise and not one of the people you can speak to or email give a damn about assisting me!
SA
Shane A's update11 Jun 2020, 16:08
Reviewer Update
When I ordered my contract the price on Vodacom's website was 899x36 and now suddenly it is 1099x36.
I received an email confirming my order at the price of 899 which includes the earbuds.
Vodacom blatantly advertised falsely and now lying about the matter, no effort has been made to honour the agreement when we signed up.
Vodacom falsely advertise and not one of the people you can speak to or email give a damn about assisting me!
I received an email confirming my order at the price of 899 which includes the earbuds.
Vodacom blatantly advertised falsely and now lying about the matter, no effort has been made to honour the agreement when we signed up.
Vodacom falsely advertise and not one of the people you can speak to or email give a damn about assisting me!
SA
Shane A's updateReviewer Update
11 Jun 2020, 16:25I have now posted this on Twitter to gain more visibility. Vodacom clearly do not care about a potential customers application.
SA
Shane A's update11 Jun 2020, 16:25
Reviewer Update
I have now posted this on Twitter to gain more visibility. Vodacom clearly do not care about a potential customers application.
SA
Shane A's updateReviewer Update
17 Jun 2020, 09:12So someone contacted us this morning about releasing the order, the person had a bad attitude yet again with us because he was asked to follow up, we were then transferred somewhere that the phone just rang and rang then dropped the call!!!!!!!!!!!!!!!!!!!!!
SA
Shane A's update17 Jun 2020, 09:12
Reviewer Update
So someone contacted us this morning about releasing the order, the person had a bad attitude yet again with us because he was asked to follow up, we were then transferred somewhere that the phone just rang and rang then dropped the call!!!!!!!!!!!!!!!!!!!!!
SA
Shane A's updateReviewer Update
17 Jun 2020, 14:40So again we are contacted regarding the contract and transferred through to someone where the phone rings and rings and the call then drops. Still no answer on the contract application and what is going on?!
SA
Shane A's update17 Jun 2020, 14:40
Reviewer Update
So again we are contacted regarding the contract and transferred through to someone where the phone rings and rings and the call then drops. Still no answer on the contract application and what is going on?!
SA
Shane A's updateReviewer Update
18 Jun 2020, 13:52So here we have more information, Vodacom have now cancelled my order. Nkosi Nathi who spoke with us directly yesterday, twice in fact, cancelled the order because we were apparently not answering our phones, no calls were made to the primary contact number given which he phoned in the beginning of the day, no calls were made to the alternative number given and no emails were sent to the email address provided where we initially received confirmation on our order to.
So Vodacom, you don't follow up with your clients, you drop calls on them constantly, you ignore emails, you ignore countless requests on feedback and then just cancel an order based on lies.
Vodacom are proving to be nothing but pathetic, nothing but ********** and ***********, well done on uniting and doing nothing other than going out of your way to make sure to make this a terrible experience, thank you Vodacom for nothing! I will be cancelling all contracts I have with you.
So Vodacom, you don't follow up with your clients, you drop calls on them constantly, you ignore emails, you ignore countless requests on feedback and then just cancel an order based on lies.
Vodacom are proving to be nothing but pathetic, nothing but ********** and ***********, well done on uniting and doing nothing other than going out of your way to make sure to make this a terrible experience, thank you Vodacom for nothing! I will be cancelling all contracts I have with you.
SA
Shane A's update18 Jun 2020, 13:52
Reviewer Update
So here we have more information, Vodacom have now cancelled my order. Nkosi Nathi who spoke with us directly yesterday, twice in fact, cancelled the order because we were apparently not answering our phones, no calls were made to the primary contact number given which he phoned in the beginning of the day, no calls were made to the alternative number given and no emails were sent to the email address provided where we initially received confirmation on our order to.
So Vodacom, you don't follow up with your clients, you drop calls on them constantly, you ignore emails, you ignore countless requests on feedback and then just cancel an order based on lies.
Vodacom are proving to be nothing but pathetic, nothing but ********** and ***********, well done on uniting and doing nothing other than going out of your way to make sure to make this a terrible experience, thank you Vodacom for nothing! I will be cancelling all contracts I have with you.
So Vodacom, you don't follow up with your clients, you drop calls on them constantly, you ignore emails, you ignore countless requests on feedback and then just cancel an order based on lies.
Vodacom are proving to be nothing but pathetic, nothing but ********** and ***********, well done on uniting and doing nothing other than going out of your way to make sure to make this a terrible experience, thank you Vodacom for nothing! I will be cancelling all contracts I have with you.
SA
Shane A's updateReviewer Update
18 Jun 2020, 15:07So Vodacom have now told me that I must place a new order which will now be at 1099 and not the 899 price which I app**** for originally, thank you for being ******* and ********** Vodacom....
SA
Shane A's update18 Jun 2020, 15:07
Reviewer Update
So Vodacom have now told me that I must place a new order which will now be at 1099 and not the 899 price which I app**** for originally, thank you for being ******* and ********** Vodacom....