Lack of communication/ response

I app**** for a contract online, got a message that my application has been received and a consultant will contact me. 48 hours later I have not heard from anyone. called the call centre ***4, help on for too long, contacted the online chat.

Chatted to a consultant called Kubashnie and he/ she promised to call me shortly as I provided my office number because my mobile is broken and hence the option to get a contract.

She/ he left be hanging until they eventually ended the chat and I am still yet to receive a call.

I just want to know if it's approved or declined so I know the way forward.

Binta Kabwiz ***