Lack of communication re Vodacom account

<p>Please be advised that the communication from Vodacom re our account has been dissatisfactory in the past months. This complaint is fourfold:</p> <p> </p> <p>1. No pre-warning for suspending service – surely it should be possible to automate a SMS or other means of notifying the possibility of suspension?</p> <p>2. Poor advice via call centre: suspension today is contrary to advice given two weeks ago that the next payment is due 1 September 2016.</p> <p>3. Confusing automated service on call centre: inserting cellphone number e g ********** 732 results in message that “account is not in arrears”, whilst the problem is in fact the account being in arrears.</p> <p>4. Automated switch-through when dialling when phone is suspended gets to a desk where the number is requested, checked and then to be advised that it is a business account to be dealt with by another section. Surely the system should recognise the number when it is inserted initially as being part of a business account and the call be routed there directly?</p> <p> </p> <p>Your attention to the above will be appreciated.</p> <p> </p> <p>Regards</p>