Lack of communication, lack of product delivery

It's been 9 days since I made the call to go back to Vodacom. 9 days of waiting patiently while my Sim card is activated. My request to port from my current supplier was approved within minutes of the application. Since then I've been given any number of reasons as to why it is taking so long. Every day I have to get in my car and drive to the nearest store as the consultants never call you back. Every day I am asked to exercise patience and allow 4-6 hours for activation. That was 9 days ago.... At what point do I say that enough is enough???? Today I went to the customer care centre in Greenacres Shopping Centre, where I was told the store was currently under new management and they no longer had dedicated customer care agents, that a normal consultant would attempt to assist me. She has tried, we have now gone back to day one and cancelled the initial port request and requested a new one. How long am I expected to wait this time? If a consultant could get back to me I would greatly appreciate it. I do believe I've been tolerant, patient and understanding for long enough now. Allowing 9 days (and counting) for a process I was initially told would be 24 hours is unacceptable.