LACK OF COMMUNICATION

Fed up is an understatement to explain the level of poor communication i receive from vodacom, they failed to debit my account on the amount that we had agreed on for two months and when i called i did not receive the help i wanted and i left it at that and as a result they sent me a message a week before they were suppose to debit for triple the amount i was suppose to pay and i kept quiet and this month again i am being billed for something that i do not know and understand and i feel it would have been better if this was communicated to me in time not days before the debit order date, and on top of all this i do notreceive my statements