Lack of communication and service to customer

I handed my phone in for repairs to the vodacom shop in Kenilworth Centre (KC), as my screen was cracked. I was advised a few days later that there is a fee I have to pay prior to my phone being repaired, however, I informed them my phone is insured, to which they insisted I am not. After going to KC to get the claim form sorted and. after phoning on a weekly basis, between the repair centre and the shop in KC I was advised my phone has been repaired and sent back to KC by one person at the repair centre, advised by KC that it is not there and then advised by another person at the repair centre that it is infact not repaired yet, that it is process and it will be sent shortly. And receiving numerous amounts of sms's as well, stating different things. I am extremely disgruntled by Vodacom service and their lack of what is going on and their lack of service and communication to their customers.