Lack of communication

More than a month ago I submitted an application to get Vodacom Fibre. They notified me of a turnaround time for installation done by Vumatel and that Vumatel will contact me to schedule an installation. But Vodacom had submitted my address incorrectly. I phoned to have them correct it and they said they had corrected it and notified the "backoffice" people to update my address.

I waited approximately 2 and a half weeks then Vodacom contacted me to schedule an installation of a router saying they had received a notification from Vumatel that they have installed the CPE at my premises while nobody from Vumatel was ever at my house.

I told Vodacom that Vumatel was not there so they must please find out what is going on and when Vumatel will be able to come to do the installation. They never phoned back and someone from Vodacom pitched at my house wanting to install a router. So they not only waste my time but their own.

After all this I phoned Vumatel with my details and they could never pick up my details on their system even. At this point I was not sure where the problem was, Vodacom or Vumatel, but I ended up cancelling my application since there's no communication or status updates from either party.