1 reviews | Active since May 2010
LACK OF COMMUNICATION
I have been receiving SMS's from Jacobs Burnard & Associates working with Vodacom, claiming that I need to pay my bill. 1. I don't not have a Vodacom contract agreement and after several attempts to explain that to the JBA consultant Pontsho Tleding, I sent an Affidavit, copy of my ID 3 signatures which seems like waste of effort and time as I am still receiving SMS's from JBA. 2. e-Services' Mthetheleli was suppose to contact me after he had checked with Legal department in an hour ...............5days later I am still waiting. 3. Vodacom111 (Twitter) was asked to contact me..........I am still waiting.
This is becoming a pain, PLEASE just communicate with me as this will affects my credit rating I have kept clean thus far.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Hi Cynthia
As discussed, feedback has been provided.
Regards,
RJ
Hi Cynthia
As discussed, feedback has been provided.
Regards,
RJ
