CS
Cynthia S

1 reviews | Active since May 2010

12 Oct 2017, 13:56

LACK OF COMMUNICATION

I have been receiving SMS's from Jacobs Burnard & Associates working with Vodacom, claiming that I need to pay my bill. 1. I don't not have a Vodacom contract agreement and after several attempts to explain that to the JBA consultant Pontsho Tleding, I sent an Affidavit, copy of my ID 3 signatures which seems like waste of effort and time as I am still receiving SMS's from JBA. 2. e-Services' Mthetheleli was suppose to contact me after he had checked with Legal department in an hour ...............5days later I am still waiting. 3. Vodacom111 (Twitter) was asked to contact me..........I am still waiting.

This is becoming a pain, PLEASE just communicate with me as this will affects my credit rating I have kept clean thus far.

0
Replies (2)
Vodacom
Vodacom's reply12 Oct 2017, 13:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply19 Oct 2017, 11:51
Official

Hi Cynthia

As discussed, feedback has been provided.

Regards,

RJ