Lack Of Communication

<p>Around the 13th of Feb 2017 my mom phones Vodacom to find out if her account is in arrieries as Vodacom keeps phoning threatening laweyers. The woman proceeds to tell my mom that her account is up to date and she does not see why they keep on calling. My mom then says that she has not been able to upgrade due to them saying she owns money. The lady then said not to worrry she will put my mom through to upgrades and they will help. The man on the phone reads out my cell number and says I can upgrade, my mom says no that is not her number and then gives them her number. My mom asked what phones are avaliible and the man says a P8 Lite, my mom asked if there are newer models and the man says no. She then queries from me and I said ask about the P9 which he suddenly says oh yes but they dont have stock and will not be receiving again. Needless to say she had to take the P9 Lite. He then askes if I want to upgrage, my mom says my upgrade is only due on the 24th of April and he says not to worry he will get purmission to upgrade it now. Which he did and never mentioned anything about extra costs. We were told that my mom's P9 Lite would be R319 p/m on her Top Up Plan and my P9 Lite will be R299 p/m. We gave the go ahead ,and after 3 days received our phones via courier. Now today my mom phones Vodacom and they say that her phone will be R299 p/m and mine will be R308 p/m plus and extra R50 for 4 months due to upgrading early. This was not told to us or I would of just waited until April to upgrade. My mother and myslef are very unhappy with this and would like something done about this. </p>