LE
Lourens E

1 reviews | Active since Jun 2016

06 Jun 2016, 08:47

LACK OF CLIENT SUPPORT

<p>I have been a client of Altech Autopage Cellular for more than 7 years whom was recently liquidated.</p> <p> </p> <p>My contract automatically was migrated to Vodacom. </p> <p> </p> <p>My cellular device was destroyd in a accident and Vocacom does not want to assist me in a premature upgrade so as to obtain a new device dispite the fact that I pay more than R2000-00 per month, am a good client and a diligent payer.</p> <p> </p> <p>If I do not receive assistande, I am to cancell my Vodacom contract and apply to CellC.</p> <p> </p> <p>The reason is that my contract was migrated from Autopage, which can never be my problem and/or responsabillity.</p> <p> </p> <p>Simply not good business on Vodacom's side, my whole practice's phones are vodacom contracts which will also be cancelled as a result of this conduct and good business will be going to another service provider.</p> <p> </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply06 Jun 2016, 12:07
Official

Thank you for making us aware of your complaint.

A consultant will review make contact with you to assist.

Kindest Regards,

Consumer Website Team