MM
Melville M
1 reviews | Active since Feb 2022
03 Jun 2025, 09:50
Lack of client services
It now clearly seems that being a long standing client is of no value. I was informed that someone would get in touch with me. Clearly not the case. Oh well, maybe other networks will appreciate the business
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
03 Jun 2025, 10:02 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply03 Jun 2025, 10:02
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
MM
Melville M's updateReviewer Update
03 Jun 2025, 10:53Hi. Thanks so much for the return message. This is clearly automatically generated, as this is the same message that I have been getting over the past few weeks. I also get an sms stating, with a reference number, that EC-21GR-1NK94B has been closed. This has happened to me on several occasions now. Could you please explain why nobody has ever gotten hold of me with my original concerns?
MM
Melville M's update03 Jun 2025, 10:53
Reviewer Update
Hi. Thanks so much for the return message. This is clearly automatically generated, as this is the same message that I have been getting over the past few weeks. I also get an sms stating, with a reference number, that EC-21GR-1NK94B has been closed. This has happened to me on several occasions now. Could you please explain why nobody has ever gotten hold of me with my original concerns?