LACK OF CARE/INTEREST TO ASSIST WITH SERVICE PROBLEMS ONLY INTERESTED IN UPGRADING ONES ACCOUNT

Struggling for 2 months to get help to solve email account problems. Been told different information from the customer service dept. Some say go into a Vodacom store and when I did - I was told that I need to log a call with customer care dept. they can't help me - when asked if they could at least check my email settings - as I'd had a similar problem a year ago - I was told there would be a cost of R299 to do that. I was not happy about that as I am already paying my account for a service that I have not been able to use properly - the Manager Neville at Tygervalley Data store - told me to take it up with Vodacom as he has to pay rent, salaries etc...... Conflicting information from customer care - this has been going back and forth since June 2025. Because of that I want to cancel my data contract which expires in October. I was also told conflicting information - I can give 60 days notice then I'm told 30 days notice. Had several promises that people would call me back - still waiting..........for them to call back.......I asked Zimhle today are you sure that Fiona the manager will call me back and her reply was "for Christ sake - of course she will phone me back at 12pm. It is now 12:45pm - 29/8/2025 - and no call back as yet from Fiona the manager. And that has been the ongoing so called service for the since June 2025.