Lack of business acumen-Vodacon Hemmingways-East London

<p>I got a new phone as a gift from my brother and upon sealing up the deal with Vodacom in King Williams Town he requested the sim swap i.e. from my old number to the new number.Within few miutes i got an sms from vodacom on my old number advising me that " we have received a request to process a SIM swap on your line....."Then my old line switched off and i was unable to receive/make calls.</p> <p>As advised on Saturday the 27th May 2017 I switched the new line on, the sim swapwas not effective and my old line was still locked.Up until Sunday i decided to consult a Vodacom branch in Hemmingways Mall in East London.</p> <p>Narrated my story to a guy called BRIAN.He was so unhelpful to say the least.he asked me to go back to where the deal was done.I asked him to call the vodacom dealer in King Williams Town he said he cant.I asked him what the solution is as i am sitting without a phone he was just disinterested.He said i should call ********** myself and sort it out /ask them to reverse it.I again asked him to call on my behalf he said he cant.</p> <p>It is quite disturbing as a loyal vodacom customer when you go to the store and you find Mr I cant!!!</p> <p>I now have a new phone that i cannot use as well as stuck with the old line which is locked.</p> <p> </p> <p>How is that for a customer service?This Brian didnt even attempt to put himself in my shoes ,he is just employed to say " I cant"???</p>