Lack of basic service and communication

Hi, basically what happened was that I have a contract for an iPad Air with 1GB of data and I pay a fixed installment of R369 a month. Due to reasons unknown, my debit order for Vodacom bounced for two months in a row. <br> <br> What shocked me though was the fact that :<br> <br> - I do not receive Vodacom statements manually by post.<br> - I do not receive receive emails from Vodacom at my registered email address<br> - I don't EVER receive any sms/phone communication from Vodacom.<br> <br> My ipad lost connectivity late november and I contacted Vodacom where I was told my account is in arrears by 2 installments - imagine my shock as I have not been informed of my payments bouncing or there being problems with my debit order at any stage. I made the payment the same day upon discovery of this issue for around R1,400 (I have sufficient evidence of payment on the same day that I was informed), which included the next month's installment too. After my payment, vodacom went quiet.<br> <br> I then contacted Vodacom and was told to wait 24 hours for the \escalation"department to contact me - it has been 3.5 weeks and I'm still waiting.<br> <br> I also just found out this has gone against my credit record. I am absolutely SHOCKED."""