ZA
Zee A
1 reviews | Active since Jun 2011
14 Jan 2019, 09:25
Lack of basic service
I went to the Vodacom Cresta branch on 2 January 2019 to port my prepaid number, to date this has not happened! I receive no feedback from the Store and when I do call and leave messages, no one calls back. This is absolutely unacceptable service! I cannot be driving around with no airtime as I have no idea when the port will go through.
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Replies (2)
Vodacom's replyOfficial
14 Jan 2019, 09:26 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Jan 2019, 09:26
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
ZA
Zee A's updateReviewer Update
16 Jan 2019, 22:15Update-the port finally went through, I collected another similar card but the issue is now I cannot send or receive sms. I have called your call centre several times...all with different solutions. Ended up being told that I need to buy another sim and do a sim swop....done that and still not able to send or receive sms.
Oh and just so that people are aware, despite Vodacom not being able to resolve the issue they slap you with a limit on the calls you can make to their call centre! I'm mean seriously that amazing customer service. So who exactly will be helping me sort this out? Another issue, they so wonderful that they give themselves permission for YOU to opt in on purchasing data that you don't need.
ZA
Zee A's update16 Jan 2019, 22:15
Reviewer Update
Update-the port finally went through, I collected another similar card but the issue is now I cannot send or receive sms. I have called your call centre several times...all with different solutions. Ended up being told that I need to buy another sim and do a sim swop....done that and still not able to send or receive sms.
Oh and just so that people are aware, despite Vodacom not being able to resolve the issue they slap you with a limit on the calls you can make to their call centre! I'm mean seriously that amazing customer service. So who exactly will be helping me sort this out? Another issue, they so wonderful that they give themselves permission for YOU to opt in on purchasing data that you don't need.