Lack of assistance from Vodacom

I recently had my cellular contract changed from a company phone to private phone. For this I approached the Vodacom Store at Bayside, eventually assisted by Steve.

Since the change I have noticed that I do not have access to data on the handset, although this is part of the contract – I again approached Steve who asked me to restart the phone after he discussed this with Vodacom HO. I got sms’s from Vodacom stating that my call has been logged and that a consultant will be contacting me shortly. Needless to say this has not happened.

A week later and I still do not have access to data – after visiting the store again and Steve not being available, the consultant tested my SIM card in another handset, the SIM card not being faulty. I was then informed to perform a SIM Swop. I did ask the question of costs involved – I have to pay for this myself, even if the SIM card is faulty. I do not believe this is the problem owing to the fact that I can make and receive calls.

I then asked to speak to the Area Manager / Country Manager – the standard reply I got was to speak to the call centre. I WENT TO A STORE NOT TO SPEAK TO A CALL CENTRE AGENT

I have wasted close to 3 hours with this and it is still not resolved.

I do not want a standard reply as below from Vodacom – have the issue resolved!

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details. Regards, Vodacom Consumer Website Team