MJ
Manie J

1 reviews | Active since Aug 2020

16 Mar 2021, 07:26

Lack of assistance from Vodacom

I had a seprate Vodacom account for more than 4 years. The previous contract came to a end in June 2020. December 2020 i called and asked the opperator to cancle the numbre /sim. I dont use it anymore... January R65 went of my bank account. I called again. They said its pay as you go. I dont need to worry anymore. Feb came. R65 went of my bank account... I called again. This time they even send me a sms saying that the account is stopped. March came... R65 went of my account... Really?

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Replies (1)
Vodacom
Vodacom's reply16 Mar 2021, 09:07
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team