1 reviews | Active since Mar 2013
Lack of assistance and no customer service
<p>I am fed up with vodacom’s lack of response to my queries and complaints. I have been asking for over 10 days and have had no response as yet. This is pathetic. My bill is ridiculously high and I cannot get any response as to why. Secondly for some reason my data is again very low for the remainder of the month yet I am unable to buy a once-off bundle online after trying many times. This means that soon I will again be charged the ridiculous out of bundle rates but vodacom is not interested in assisting me to sort this out. This is ridiculous!!!!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
