MR
Marie R.

1 reviews | Active since Mar 2013

18 Oct 2016, 13:00

Lack of assistance and no customer service

<p>I am fed up with vodacom’s lack of response to my queries and complaints. I have been asking for over 10 days and have had no response as yet. This is pathetic. My bill is ridiculously high and I cannot get any response as to why. Secondly for some reason my data is again very low for the remainder of the month yet I am unable to buy a once-off bundle online after trying many times. This means that soon I will again be charged the ridiculous out of bundle rates but vodacom is not interested in assisting me to sort this out. This is ridiculous!!!!!!</p>

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Replies (1)
Vodacom
Vodacom's reply18 Oct 2016, 13:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team