Lack of Assistance and Accountability at Vodacom

I've been a loyal Vodacom customer for over two decades, opting for prepaid services for the past three years. However, recent events have left me thoroughly disappointed and frustrated with the level of service provided.On April 5th, my phone was ******, prompting me to take immediate action by blacklisting it and reporting the incident with the given ITC number. Despite these efforts, I've encountered endless roadblocks when reaching out to Vodacom for assistance. Each time I call, I'm met with representatives unable to locate my number, claiming it's associated with a contract – a contract that ended three years ago.Moreover, my attempts to address the disappearance of airtime, particularly after a SIM swap, have been met with similar lack of assistance. Despite blacklisting my ****** phone promptly, unauthorized airtime advances continue to occur, leaving me puzzled and frustrated. It's baffling that despite my efforts to safeguard my account, these issues persist without any resolution from Vodacom's end.As a customer with a longstanding history, I expect accountability and support in rectifying these issues. It's evident that somewhere along the line, proper procedures were not followed – whether it's failing to blacklist my ****** phone effectively or neglecting to switch my account to prepaid status as requested.If Vodacom cannot provide the necessary assistance and address these ongoing concerns, I have no choice but to explore alternatives with other cellular networks. As a customer, I shouldn't have to bear the burden of faults in Vodacom's systems. It's time for Vodacom to step up, acknowledge their shortcomings, and provide the support and solutions their loyal customers deserve.