Lack of assistance

Earlier this month i called in and asked for a new contract with vodacom as my current contract with Altech has expired, I advised the person who assisted me over the phone that I want and Iphone 6 and i need to keep my current number. we agreed on this and I was told the the handset will be delivered to me with the nano sim card which i will use to port my number over to vodacom. Two days later i received the handset with the sim card, i called in as I was not sure who the porting process works, I was told to go the voda shop in sunnypark pretoria to get help, when I went there i was told that they will not be able to help as they do not 'operate' in the same manner as online vodacom contracts. I called into vodacom and explained my frustrations and I was told that my number will be ported to vodacom in a few hours and as soon as that happens i must call in and activate the new in the new handset.<br> <br> This number port was rejected by altech, they said vodacom made a port under pre-paid and it needs to be submitted as post paid. I called vodacom and explained this, Vodacom further explained to me that they will not be able to assist me if the number is under a contract basis with alte