Lack of after sales service

Item: Vodacom
Rating: 1
Author: Garth M

My Vodacom Fibre has been down for a week now with no resolution. Its the 3rd time this year - last time was 3 weeks before issue was resolved. What are the terms and conditions regarding cancellation of service due to poor after sales service

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Replies (1)

Vodacom's replyOfficial

06 Aug 2025, 07:35

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply06 Aug 2025, 07:35

Official