LACK OF ACTION AND RESPONSE – Vodacom - Complaints– Still waiting for replacement phone after 2 1/2 months ???

<p> </p> <p>Complaints – Vodacom – LACK OF ACTION AND RESPONSE –</p> <p>Still waiting for replacement phone after 2 1/2 months ???</p> <p> </p> <p>Can anyone please assist me. It has been over two months (13th January 2017) and counting since I handed my defect phone in and was promised a replacement. I was eventually given a replacement with a dud battery which I handed in within a week. I am still waiting for a simple transaction -</p> <p>A REPLACEMENT - IS THAT TOO COMPLICATED</p> <p>(Please Forgive my frustration) -</p> <p>i Went directly from Fish Hoek to Century City in order to expedite the process. Since then have visited my local store at Long Beach Mall as well as have made countless phone calls - mainly to Long Beach Mall while waiting and gettingpromises.</p> <p> </p> <p>STILL NO PHONE -</p> <p> </p> <p>A while back I did express the need to have the phone on or before the 22nd March as i am again away until the 1st week of April. I have phoned the main Centre and was promised a return call by the manager - Ha Ha.</p> <p>I have since lost a lot of business while I try to be patient.</p> <p>What is so difficult about getting a replacement phone to the one that was defective?</p> <p><br /> </p> <p>This leaves me with 3 questions</p> <p>1. What can I do about it?</p> <p>2. What is the longest that someone has had to wait for a basic transaction from Vodacom for an authorized replacement phone?</p> <p>3. Is 2 1/2 months acceptable from the biggest cellphone network in South Africa??</p> <p> </p> <p>Thanks for a response leading to a solution – I am just sorry that it seems that the 22nd is slipping away and that I am forced to take action to be able to see action.</p> <p> </p> <p>Thanks DrKe.</p> <p> ********** 357</p>