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percy P
1 reviews | Active since Jul 2011
01 Feb 2020, 11:50
Lack of accountability from Vodacom CEO to all staff
Absolutely unacceptable service even after sending an email to the CEO and Company secretary. Unacceptable service experienced from Vodacom Upgrades Centre. After being spoken to in such an unacceptable manner, I sent an email to the CEO Mohammad Joosub and Company Secretary, whose addy is listed on Vodacoms website, on Thursday 30 January 2020, and still nothing has been done and no contact has been made. The perception is being created of the lack of interest is being filtered down from the very top down to every level of Vodacoms employees.
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Replies (2)
Vodacom's replyOfficial
01 Feb 2020, 13:50Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Feb 2020, 13:50
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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percy P's updateReviewer Update
04 Feb 2020, 10:54After almost four days, a day and a half being business working days, there is still absolutely no contact made from Vodacoms side. It is astounding as to how even the CEO of Vodacom is not interested in his reputation as well as that of the brand he represents. Mohammad Joosub and the organisation he represents as well as his staff are truly disappointing and are not people who operate with ethics and values.
pP
percy P's update04 Feb 2020, 10:54
Reviewer Update
After almost four days, a day and a half being business working days, there is still absolutely no contact made from Vodacoms side. It is astounding as to how even the CEO of Vodacom is not interested in his reputation as well as that of the brand he represents. Mohammad Joosub and the organisation he represents as well as his staff are truly disappointing and are not people who operate with ethics and values.