PK
Phindile K

1 reviews | Active since Oct 2019

10 Jan 2021, 12:13

Lack of accountability by Vodacom

Vodacom extended my data contract without my permission. A year into the extended term,when I queried this,I was sent from pillar to post and was told that I must contact the company that sold me the contract. I started stopping payments because vodacom doesnt want to take accountability for this. And I had not been using this data. I keep getting billed for a service that was ********ly extended

0
Replies (1)
Vodacom
Vodacom's reply11 Jan 2021, 08:28
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team