TT
THABISO T
1 reviews | Active since Mar 2024
08 Mar 2024, 10:28
Lack of accountability
On 10th January my Vodacom Sim card was hacked, and a sim swap *******ly made. subsequently my bank account was de*****ed of R170 000. Vodacom sends me from pillar to post refusing to take accountability. This means we are not secure as customers. This can happen to anyone, and no one will be held accountable. it's at own risk type of situation.
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Vodacom's replyOfficial
08 Mar 2024, 12:00Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Mar 2024, 12:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team