AL
Abueng L
1 reviews | Active since Mar 2023
25 Apr 2023, 07:45
Lack of accountability and assistance
Vodacom insurance has dragged my claim without assisting me to point that the claim is no longer valid. I reported this matter to Vodacom insurance and customer care since January and they kept on referring me back to the store, which I did they have spoken to the person working as acting manager and the regional managers, but I still don’t get the assistance I should get from them.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
25 Apr 2023, 07:51 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Apr 2023, 07:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AL
Abueng L's updateReviewer Update
26 Apr 2023, 12:42They always and promise me that they will call back to give me feedback, it is just a false hope that alwys give.
AL
Abueng L's update26 Apr 2023, 12:42
Reviewer Update
They always and promise me that they will call back to give me feedback, it is just a false hope that alwys give.
AL
Abueng L's updateReviewer Update
26 Apr 2023, 12:44I received their call this morning at 09:15 and the person I spoke to promised that She will call me back but not call so far
AL
Abueng L's update26 Apr 2023, 12:44
Reviewer Update
I received their call this morning at 09:15 and the person I spoke to promised that She will call me back but not call so far