Lack Of Accountability

I called Vodacom and completed an upgrade telephinically on Saturday. Delivery was scheduled to be either Tuesday or Wednesday the upcoming week. I took leave to be at home and make the delivery process easier. On Monday I called Vodacom and spoke to Nola to change my delivery address and I was told it was done. Today I received an SMS saying that it will be delivered to the old address. I called through again and spoke to Thandiwe who said it wasn't done and she will do it. I waited for an hour and received no confirmation. I called and spoke to Joslyn and said there was nothing on system for both interactions. I was told that Vodacom cannot help me and I have to wait because of their failure to carry out timeous instructions. I requested for the upgrade to be cancelled and my contract to be put back to its initial state. There was no accountability taken or remorse to rectify the errors committed by Vodacom and they are happy to cancel your services and not fix their faults. Absolutely unacceptable service for a client who's been with them for 10 years and spends approx R4000 a month with them.